1. Record Retention Policy
In accordance with Standard No. 24, all paid transactions, test records, course/event records, correspondence and documentation are kept for no less than 5 years at Global Growth Business, 739 Bryant St, San Francisco, CA 94107, USA. Contact (415) 237-0076 or send an email to firstname.lastname@example.org for more information.
These records include all of the following:
2. Refund Policy
Sales to all courses/events offered by Global Growth Business are final & non-refundable unless the course/event is postponed (e.g. due to force majeure) – in which case the customer will be offered a full refund or a future course/event of equal value.
For further information please contact email@example.com
3. Program Cancellation Policy
If a course/event is cancelled a full refund will be offered to customers or they may elect to apply the registration fee to a similar course/event scheduled at a later date. If a customer is unable to attend a course that he/she registered for, the customer will be given the opportunity to apply the registration fee to a similar program offered at a later date or receive a recording of the course/event (recordings are not eligible for credit).
For further information and notification of inability to attend please contact firstname.lastname@example.org
Credit card refunds will be processed within two business days of receipt of a refund request. If this requirement is not met, please contact us so we can follow up with the credit card company.
4. Complaint Resolution Policy
Global Growth Business will make every effort to provide the best learning, development & training courses/events possible. In the unlikely scenario that you are not satisfied with the course/event provided and wish to file a complaint, please contact Giles Godwin-Brown via email at email@example.com
Giles Godwin-Brown || Commercial Director || firstname.lastname@example.org || 1-415-237-0076
5. Course Update Policy
Prior to publication, all Global Growth Business courses/events will be reviewed by qualified persons other than the course developer, in order to assure the courses are accurate, timely, and consistent with currently accepted standards relating to the pertinent subject matter(s). All Global Growth Business courses will be reviewed and revised, as appropriate, on an annual basis. During each review, Global Growth Business staff will check technical accuracy, timeliness, and sufficiency to achieve the stated learning objectives. In addition, course evaluations will be reviewed each quarter to assess program effectiveness, and all appropriate changes will be made that are necessary to enhance online education program effectiveness.
Should Internet links and references not work, please email Global Growth Business at: email@example.com